Installer profile
Better Earth Solar
Get a quote only if you go in with the record open in another tab. The licensed entity is Better Earth Electric Inc, license 1024460, active, issued March 8, 2017 and expiring March 31, 2027, with a C-10 Electrical classification only. No C-46 Solar classification appears on the record, which is legal for solar work in California but worth knowing. The consumer brand at betterearth.solar sits under a parent, Better Earth, Inc., which a federal court order identifies as a California corporation with a wholly owned Florida subsidiary, Better Earth Electric FL, LLC.
The complaint file is the story. BBB shows an A rating, and it also shows 98 complaints in the last three years with 20 closed in the last twelve months, plus a note that 5 complaints were not resolved. Published 2026 complaints allege systems offline for months with unpaid downtime reimbursements, incomplete installations including undelivered batteries (one project described as three years delayed), a roof leak from a 2021 install with unrepaired ceiling and attic damage and mold concerns, and an unpaid $603 performance-guarantee reimbursement the company acknowledged in 2025. The recurring themes are nonfunctioning or underperforming systems, delays, poor communication, and slow reimbursements. An A rating and 98 complaints can coexist; the pattern matters more than the letter.
Two lawsuits sit on top of that, both allegations rather than findings, and neither is government enforcement. Quesada v. Better Earth, a proposed federal class action filed September 19, 2023 in Florida, alleges failures to deliver fully operational systems within the contractual 90-day period and unpaid loan-payment reimbursements; a ruling dismissed the claims against the California parent without prejudice for lack of personal jurisdiction in Florida, with no final disposition stated against the Florida subsidiary. Mallis v. Better Earth, in Los Angeles County Superior Court, is described by plaintiff counsel as a currently pending class and PAGA action over alleged misclassification of salespersons. No CSLB disciplinary disclosure appeared on the license, and no state or federal enforcement action was found.
Two housekeeping items before you sign anything. First, because qualifying individual Daniel Troy Roundy no longer owns 10 percent or more of the company, CSLB requires a Bond of Qualifying Individual, and that bond shows a cancellation date of October 23, 2026; recheck the license after that date. Second, the warranty is a slogan so far: the homepage claims a 25-year performance guarantee and says to contact the company for details, while the about and warranty pages returned not found. If the complaint themes above worry you, and they should, demand a written installation timeline and written warranty terms in the contract, not in a follow-up email.
The evidence
CSLB issued license 1024460 on March 8, 2017, and BBB dates the business start to the same day with incorporation on April 22, 2016, giving roughly nine years of operation. The company homepage states no founding year of its own.
Source: CSLB license 1024460
BBB records 98 complaints in the last three years, 20 closed in the last twelve months, with recurring outage, delay, and reimbursement themes and 5 complaints noted as not resolved. A pending federal consumer class action and a pending Los Angeles County class and PAGA employment action name the parent company; both are allegations, not findings. No CSLB disclosure was displayed and no government enforcement action was found, but the documented consumer complaint pattern is an adverse record on its own.
No Better Earth entry was found in the 2026 Solar Power World Top Solar Contractors, 2025 Top California Solar Contractors, or 2026 Top Solar Installers tables. The stated four-state footprint of California, Arizona, Florida, and Texas remains a company claim without an independently published volume figure.
CSLB lists Better Earth Electric Inc as a current and active corporation under license 1024460, expiring March 31, 2027, with a C-10 Electrical classification only and no C-46 Solar. Because the qualifying individual no longer owns 10 percent or more, a Bond of Qualifying Individual is required, and that bond shows a cancellation date of October 23, 2026, so the record should be rechecked after that date.
Source: CSLB license 1024460
The homepage claims a 25-year performance guarantee, saying the company stands behind its performance estimates for a full 25 years and to contact it for details. No labor or workmanship duration, scope, or exclusions are published on the fetched pages, and the about and warranty URLs returned page not found. One published complaint involved an unpaid $603 performance-guarantee reimbursement, so get the guarantee mechanics in writing.
Source: Better Earth Solar homepage
Company facts
| CSLB entity | Better Earth Electric Inc, Corporation; consumer brand Better Earth Solar under parent Better Earth, Inc. |
| CSLB license | 1024460, C-10 Electrical only (no C-46 Solar), current and active; issued March 8, 2017; expires March 31, 2027 |
| Address | 16720 Marquardt Avenue, Cerritos, CA 90703 |
| Contractor bond | American Contractors Indemnity Company, bond 100891290, $25,000; effective September 19, 2024 |
| Bond of Qualifying Individual | Required because qualifier Daniel Troy Roundy no longer owns 10 percent or more; effective October 23, 2024, cancellation date October 23, 2026 |
| Workers compensation | Wesco Insurance Company, policy WWC3857875; April 1, 2026 to March 31, 2027 |
| Founding evidence | BBB business start March 8, 2017, incorporated April 22, 2016; no founding year on the company homepage |
| BBB record | A rating, not accredited; 98 complaints in the last three years, 20 closed in the last twelve months |
| Stated service area | California, Arizona, Florida, and Texas, with California described as the main HQ and biggest footprint |
| Published warranty | 25-year performance guarantee claimed on the homepage; no workmanship duration, scope, or exclusions published |
Data pulled August 26, 2026 from CSLB license 1024460, BBB profile, Better Earth Solar, BBB complaints page, Quesada class action coverage, Federal court order, Quesada v. Better Earth, Mallis class and PAGA action page, Better Earth Solar homepage and Solar Power World 2026 Top Solar Contractors.
How to read this
A C here means the license checks out but the customer-experience evidence cuts both ways, and mostly one way. The complaint counts and themes above are documented; the lawsuits are pending allegations and are weighed as such, not as verdicts. If you shortlist Better Earth, compare its bid against the specific failure modes in its own complaint file: put the installation deadline, downtime reimbursement process, and performance-guarantee payout terms into the signed contract, and recheck license 1024460 after October 23, 2026, when the qualifier bond shows a cancellation date. Our full rubric, including how our own installation business gets graded on the same scale, is on the methodology page. We are a solar installer and we partner with other solar companies. Grading is structurally separated from revenue; see disclosures.