Installer profile
Prime Energy Services LLC
Do not sign with Prime Energy until the state record changes, and as of this pull it has not. Connecticut eLicense shows one credential behind both brand names: PRIME ENERGY LLC, doing business as PRIME ENERGY AND PRIME ENERGY SOLAR, Home Improvement Contractor registration HIC.0656119, status SUSPENDED, with the status reason HOME IMPROVEMENT GUARANTY FUND, DELINQUENT. The registration's last term ran from April 1, 2025 to March 31, 2026, so it is both suspended and expired. A separate search for Prime Energy Services returned zero Connecticut records, and no E-1, E-2, or PV electrical license was found under either name. A contractor that cannot lawfully contract is the single hardest fail on this rubric, and the guaranty fund detail stings extra, because that fund is the pool that compensates homeowners when registered contractors go wrong.
The rest of the record does not soften anything. The BBB profile is locked, showing this business profile is under review with no rating and its complaints unreadable. Prime Energy LLC d/b/a Prime Energy Solar was a named defendant, alongside GoodLeap and 1st Light Energy, in De Moura Castro v. Loanpal, 3:21-CV-1020 in the District of Connecticut, a federal action brought by homeowners under the Consumer Credit Protection Act. Yelp shows 2.2 stars from 5 reviews, a small sample that sits far below the 4.6 Google listing figure. None of these alone would sink a grade. Stacked on a suspended registration, they describe a company to avoid.
One more thing worth knowing before you talk to anyone on the phone. Two websites, primeenergyservice.com and primeenergysolar.com, present what look like two companies, a service operation and an installer, both claiming over 20 years of experience. They share one phone number, and the eLicense DBA field ties both names to the same suspended LLC in Milford. ConsumerAffairs, for what a third party is worth, says the company was founded in 2018, which contradicts the 20 year language on both sites. If the registration is later reinstated, this profile changes. Check eLicense yourself before believing anything else.
The evidence
Both company sites claim over 20 years of experience without stating a founding date, while ConsumerAffairs says the company was founded in 2018. No state or independent record read in this research establishes when the business actually started, so the 20 year claim stands unverified and contradicted.
Source: Prime Energy Solar about page
The state suspended HIC.0656119 for home improvement guaranty fund delinquency, an administrative action against the registration. The company was also a named defendant in De Moura Castro v. Loanpal, 3:21-CV-1020, D. Conn., a federal Consumer Credit Protection Act case brought by homeowners. BBB has locked the profile under review, making its complaint history unreadable, and Yelp shows 2.2 stars from 5 reviews.
No Prime Energy entry appears in the populated 2026 Solar Power World national or Connecticut tables, and neither company site publishes project counts. There is no independent evidence of installation volume under either brand name.
CT eLicense shows PRIME ENERGY LLC, DBA PRIME ENERGY AND PRIME ENERGY SOLAR, registration HIC.0656119, status SUSPENDED with reason HOME IMPROVEMENT GUARANTY FUND, DELINQUENT, issued April 1, 2025 and expired March 31, 2026. A search for Prime Energy Services returned zero records, and no E-1, E-2, or PV electrical license was found under either name. The company holds no credential that permits it to contract this work in Connecticut.
Source: CT eLicense record, HIC.0656119
Neither company site publishes warranty terms on its fetched home or about pages. ConsumerAffairs claims a 12 year product warranty and a 25 year performance warranty, a third-party statement with no first-party confirmation, and a warranty from a company that cannot lawfully contract is not worth much regardless.
Company facts
| Legal entity | PRIME ENERGY LLC, Milford CT, DBA PRIME ENERGY AND PRIME ENERGY SOLAR per CT eLicense |
| CT registration | HIC.0656119, Home Improvement Contractor, SUSPENDED; reason: home improvement guaranty fund delinquent; issued April 1, 2025; expired March 31, 2026 |
| Electrical license | None found; no E-1, E-2, or PV record under Prime Energy or Prime Energy Services |
| Address | 25 Eastern Steel Rd, Milford, CT 06460 |
| Brands and sites | primeenergyservice.com (Prime Energy Services LLC) and primeenergysolar.com (Prime Energy Solar), sharing phone 203-408-2440 |
| BBB status | Profile under review; no rating shown and complaints unreadable at the time of research |
| Federal lawsuit | Named defendant in De Moura Castro v. Loanpal, 3:21-CV-1020, D. Conn., Consumer Credit Protection Act claims |
| Founding claim | Over 20 years per both sites, no date given; ConsumerAffairs says founded 2018 |
| Yelp rating | 2.2 stars from 5 reviews, Milford listing |
| Workmanship warranty | None published first-party; ConsumerAffairs claims 12 year product and 25 year performance terms |
Data pulled August 29, 2026 from CT eLicense record, HIC.0656119, CT eLicense lookup, De Moura Castro v. Loanpal court order, Prime Energy Solar BBB profile, Prime Energy Services site and ConsumerAffairs Prime Energy Solar page.
How to read this
This F rests on one decisive public record: a suspended, expired registration that leaves the company unable to lawfully contract home improvement work in Connecticut. It is not a claim that every past installation was bad, and it is checkable in minutes on eLicense. If the registration is reinstated and the guaranty fund delinquency cured, the picture changes and the grade should be revisited. Until then, a homeowner who signs anyway gives up the exact protections the registration system exists to provide. Our full rubric, including how our own installation business gets graded on the same scale, is on the methodology page. We are a solar installer and we partner with other solar companies. Grading is structurally separated from revenue; see disclosures.